Wednesday, August 21
3:00 pm - 3:40 pm
Bringing Order to Chaos: Incident Management and Your Organization
Hard Coded Stage
About the event
How well did you handle your company's last major system outage or service degradation? What did you do when you discovered an internal system or process was broken and you needed to fix it ASAP? If your company is like most, episodes like these trigger organizational panic and uncertainty about the best response. This is why you need organized incident management.
In this talk, you'll learn why Incident Management should be part of every organization's framework for handling emergent issues of all kinds. You'll walk away with a solid understanding of how you can approach your company's next technology or business crisis in a more productive and time-efficient way. Fundamentally, you'll learn the process for dealing with challenges for which there is no process.
Josh Kaderlan has worked in a wide variety of organizations and roles, from startups to Fortune 500 companies. He has more than 20 years of industry experience and calls the Bay Area home.